Best Auto Repair, Fitchburg

CONTACT US
  • Absolute Auto Repair Center - Fitchburg
    48 Summer St
    Fitchburg, MA 01420
    978-342-3100 Facebook Google My Business

  • Absolute Auto Repair Center -Shirley
    38 Ayer Rd
    Shirley, MA 01464
    978-425-5540 Facebook Google My Business

RIGHT TO REPAIR

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

What People Say About Us

  • reviewicon
    , 07/22/2021

    These folks are great! Whether for scheduled maintenance or when I'm in a jam, they've always come through with great service and reasonable prices.

  • reviewicon
    , 07/22/2021

    All I can say is 5 star service.

  • reviewicon
    , 07/19/2021

    The BEST garage and mechanics in Shirley so very dependable always a great job. Would Highly recommend Absolute Auto Repair to everyone! Always willing to help you out and go the extra mile to do the job right.

  • reviewicon
    , 07/15/2021

    I just moved back to Fitchburg and looking for a quality to place to take our vehicles, after researching the area and reading reviews I decided on Absolute Auto, it was definitely the right decision, the reviews were spot on!! Scott was fantastic, they did a thorough inspection to let me know what future issues might be coming up but nothing that was needed right now, superb customer service, they even have a rewards program!! Can't recommend this place enough!!

  • reviewicon
    , 07/14/2021

    Work is always done professionally at a good price. Updates are provided on the findings when your car is brought in based on their inspection; always helpful to know what may be coming up next for needed repairs. Stephanie at the front desk gets you in and out quickly and works with you for schedule changes.

  • reviewicon
    , 07/14/2021

    I went down to get an inspection sticker & I was in & out. Scott also took the time to explain what was going on with my car. Absolute Auto I would definitely recommend!

Call us for service: 978-342-3100

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
ASE Master Technician
NFIB (National Federation of Independent Business)
ASA (Automotive Service Association)
Valvoline
TECH-NET Professional Auto Service - Trans
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