Best Auto Repair, Fitchburg

CONTACT US
  • Absolute Auto Repair Center - Fitchburg
    48 Summer St
    Fitchburg, MA 01420
    978-342-3100 Facebook Google My Business

  • Absolute Auto Repair Center -Shirley
    38 Ayer Rd
    Shirley, MA 01464
    978-425-5540 Facebook Google My Business

CODE OF ETHICS

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

What People Say About Us

  • reviewicon
    , 07/22/2021

    These folks are great! Whether for scheduled maintenance or when I'm in a jam, they've always come through with great service and reasonable prices.

  • reviewicon
    , 07/22/2021

    All I can say is 5 star service.

  • reviewicon
    , 07/19/2021

    The BEST garage and mechanics in Shirley so very dependable always a great job. Would Highly recommend Absolute Auto Repair to everyone! Always willing to help you out and go the extra mile to do the job right.

  • reviewicon
    , 07/15/2021

    I just moved back to Fitchburg and looking for a quality to place to take our vehicles, after researching the area and reading reviews I decided on Absolute Auto, it was definitely the right decision, the reviews were spot on!! Scott was fantastic, they did a thorough inspection to let me know what future issues might be coming up but nothing that was needed right now, superb customer service, they even have a rewards program!! Can't recommend this place enough!!

  • reviewicon
    , 07/14/2021

    Work is always done professionally at a good price. Updates are provided on the findings when your car is brought in based on their inspection; always helpful to know what may be coming up next for needed repairs. Stephanie at the front desk gets you in and out quickly and works with you for schedule changes.

  • reviewicon
    , 07/14/2021

    I went down to get an inspection sticker & I was in & out. Scott also took the time to explain what was going on with my car. Absolute Auto I would definitely recommend!

Call us for service: 978-342-3100

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
ASE Master Technician
NFIB (National Federation of Independent Business)
ASA (Automotive Service Association)
Valvoline
TECH-NET Professional Auto Service - Trans
  • Car Care Aware